FAQ

  • Cancellation and Return Policy

    Information will be added soon!

  • Where does NOTCH ship?

    We ship to Canada and the United States. We plan to work with more distribution partners soon to expand our product availability to other countries.

  • Can I pick up my order if I am local?

    Yes. We are located in Simcoe County, Ontario. Feel free to select a local pickup at checkout and you can pick up your order once it’s ready for you. If you’d like to pay by cash or e-transfer for your pick up order instead of credit card/paypal, please send us email at hello@projectnotch.com and we can set that up!

  • Can you deliver my order to save on shipping costs?

    We are available to deliver orders locally, however, depending on your location from our business workshop, a delivery fee may apply. If you’d like to pay by cash or e-transfer for your delivered order instead of credit card/paypal, please send us email at hello@projectnotch.com and we can set that up!

  • I placed my order but it has not shipped yet

    Information will be added soon!

  • Can I buy products in any physical stores?

    We are currently not partnered with retailers. Our products are exclusively available through our website.